Vendor BAA Guide

Does Acuity Scheduling Sign a HIPAA Business Associate Agreement?

Q: Which Acuity plan includes HIPAA compliance?

Acuity Scheduling's Powerhouse plan (~$45/month) is the only plan that includes HIPAA BAA availability. Free and Emerging plans are not HIPAA eligible. After upgrading to Powerhouse, you must request BAA execution through Acuity's support team and enable HIPAA mode in your account settings.

Q: How do I enable HIPAA mode in Acuity Scheduling?

To enable HIPAA mode in Acuity Scheduling: (1) upgrade to the Powerhouse plan, (2) contact Acuity's support team to request BAA execution, (3) once the BAA is in place, navigate to your account settings and enable HIPAA mode. Note that HIPAA mode disables certain features like email automations that would include PHI in the email body.

By BAA Generator Editorial · Published Apr 19, 2026 · Last reviewed Apr 19, 2026 · 5 min read

Key Takeaways

✓ Yes — Acuity Scheduling signs a HIPAA BAA on the Powerhouse plan (~$45/month)
✗ Free and Emerging plans are NOT HIPAA eligible — do not use them with PHI
✓ Request BAA execution through Acuity's support team after upgrading to Powerhouse
✓ HIPAA mode must be enabled in account settings — it disables certain non-compliant features

Direct answer: Yes — Acuity Scheduling (now part of Squarespace) signs a HIPAA BAA on its Powerhouse plan (~$45/month). Free and Emerging plans are not HIPAA eligible. After upgrading, you must request the BAA through Acuity's support team and enable HIPAA mode in your account settings. Verify current plan pricing and availability directly with Acuity.

Acuity Scheduling Plan Comparison: HIPAA Eligibility

Acuity Plan	HIPAA BAA Available?	Approximate Price
Free	No	$0
Emerging	No	~$20/month
Growing	No	~$34/month
Powerhouse	Yes	~$45/month

Prices are approximate and may have changed. Verify current pricing on Acuity's website. Note that Acuity is now owned by Squarespace; plan names may evolve over time.

How to Enable HIPAA Compliance in Acuity Scheduling

Getting HIPAA-compliant on Acuity requires two steps beyond just paying for the Powerhouse plan:

Step 1 — Upgrade to Powerhouse: The HIPAA BAA is only available on the Powerhouse plan tier.
Step 2 — Request the BAA: Contact Acuity's support team to request BAA execution. It is not automatically included with the plan — you must ask for it specifically.
Step 3 — Enable HIPAA mode: In your Acuity account settings, find and enable HIPAA mode. This setting adjusts Acuity's behavior to be HIPAA-compatible.
Step 4 — Review disabled features: HIPAA mode disables certain Acuity features (see below). Audit your workflows to ensure you are not relying on features that get disabled.

What HIPAA Mode Disables in Acuity

When you enable HIPAA mode, some Acuity features are restricted to protect PHI:

Email confirmation and reminder automations that include PHI in the email body
Certain third-party integrations that are not HIPAA eligible
Some intake form embedding configurations

Review your current Acuity workflow before enabling HIPAA mode to understand which features will change. Many healthcare providers running Acuity in HIPAA mode use simplified confirmation emails that do not include health-related appointment details in the email body.

Common Healthcare Use Cases for Acuity Scheduling

Acuity Scheduling is popular among:

Mental health therapists and counselors: Online booking for therapy sessions
Physical therapists and chiropractors: Appointment scheduling with intake forms
Wellness providers: Acupuncture, massage therapy, naturopathic medicine
Small medical practices: General practitioners who want simple online scheduling without full EHR complexity
Telehealth providers: Virtual appointment scheduling paired with a video conferencing tool

Acuity + Telehealth: What You Also Need

If you use Acuity for telehealth appointment booking, the scheduling tool is only one part of your HIPAA compliance picture. You also need BAAs with:

Your video conferencing platform (Zoom for Healthcare, Doxy.me, or similar)
Any EHR or practice management system
Your email platform, if confirmation emails include PHI
Any payment processor used through Acuity

Frequently Asked Questions

Does Acuity Scheduling sign a HIPAA BAA?

Yes — on the Powerhouse plan. Free and Emerging plans are not eligible. Request BAA execution through Acuity's support team after upgrading, then enable HIPAA mode in settings.

Which Acuity plan includes HIPAA compliance?

The Powerhouse plan (~$45/month) is the only HIPAA-eligible tier. Lower plans cannot be used with PHI.

How do I enable HIPAA mode in Acuity Scheduling?

Upgrade to Powerhouse, request BAA execution through Acuity support, then navigate to your account settings and enable HIPAA mode. Note that HIPAA mode disables certain features including email automations that include PHI in the email body.

For a broader look at which vendors sign HIPAA BAAs, see our vendor BAA lookup guide.

Note: Vendor BAA policies change. Verify current terms directly with Acuity Scheduling before making compliance decisions.

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