Does Acuity Scheduling Sign a HIPAA Business Associate Agreement?
By BAA Generator Research Team · Published Apr 19, 2026 · Last reviewed Apr 19, 2026 · 3 min read
Key Takeaways
- ✓ Yes — Acuity Scheduling signs a HIPAA BAA on the Powerhouse plan (~$45/month)
- ✗ Free and Emerging plans are NOT HIPAA eligible — do not use them with PHI
- ✓ Request BAA execution through Acuity's support team after upgrading to Powerhouse
- ✓ HIPAA mode must be enabled in account settings — it disables certain non-compliant features
Acuity Scheduling Plan Comparison: HIPAA Eligibility
| Acuity Plan | HIPAA BAA Available? | Approximate Price |
|---|---|---|
| Free | No | $0 |
| Emerging | No | ~$20/month |
| Growing | No | ~$34/month |
| Powerhouse | Yes | ~$45/month |
Prices are approximate and may have changed. Verify current pricing on Acuity's website. Note that Acuity is now owned by Squarespace; plan names may evolve over time.
How to Enable HIPAA Compliance in Acuity Scheduling
Getting HIPAA-compliant on Acuity requires two steps beyond just paying for the Powerhouse plan:
- Step 1 — Upgrade to Powerhouse: The HIPAA BAA is only available on the Powerhouse plan tier.
- Step 2 — Request the BAA: Contact Acuity's support team to request BAA execution. It is not automatically included with the plan — you must ask for it specifically.
- Step 3 — Enable HIPAA mode: In your Acuity account settings, find and enable HIPAA mode. This setting adjusts Acuity's behavior to be HIPAA-compatible.
- Step 4 — Review disabled features: HIPAA mode disables certain Acuity features (see below). Audit your workflows to ensure you are not relying on features that get disabled.
What HIPAA Mode Disables in Acuity
When you enable HIPAA mode, some Acuity features are restricted to protect PHI:
- Email confirmation and reminder automations that include PHI in the email body
- Certain third-party integrations that are not HIPAA eligible
- Some intake form embedding configurations
Review your current Acuity workflow before enabling HIPAA mode to understand which features will change. Many healthcare providers running Acuity in HIPAA mode use simplified confirmation emails that do not include health-related appointment details in the email body.
Common Healthcare Use Cases for Acuity Scheduling
Acuity Scheduling is popular among:
- Mental health therapists and counselors: Online booking for therapy sessions
- Physical therapists and chiropractors: Appointment scheduling with intake forms
- Wellness providers: Acupuncture, massage therapy, naturopathic medicine
- Small medical practices: General practitioners who want simple online scheduling without full EHR complexity
- Telehealth providers: Virtual appointment scheduling paired with a video conferencing tool
Acuity + Telehealth: What You Also Need
If you use Acuity for telehealth appointment booking, the scheduling tool is only one part of your HIPAA compliance picture. You also need BAAs with:
- Your video conferencing platform (Zoom for Healthcare, Doxy.me, or similar)
- Any EHR or practice management system
- Your email platform, if confirmation emails include PHI
- Any payment processor used through Acuity
Frequently Asked Questions
Does Acuity Scheduling sign a HIPAA BAA?
Yes — on the Powerhouse plan. Free and Emerging plans are not eligible. Request BAA execution through Acuity's support team after upgrading, then enable HIPAA mode in settings.
Which Acuity plan includes HIPAA compliance?
The Powerhouse plan (~$45/month) is the only HIPAA-eligible tier. Lower plans cannot be used with PHI.
How do I enable HIPAA mode in Acuity Scheduling?
Upgrade to Powerhouse, request BAA execution through Acuity support, then navigate to your account settings and enable HIPAA mode. Note that HIPAA mode disables certain features including email automations that include PHI in the email body.
For a broader look at which vendors sign HIPAA BAAs, see our vendor BAA lookup guide.
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